PART B: Terms and Conditions

1. Acceptance of Terms

Please read our terms and conditions carefully before booking your trip with us. These terms and conditions take effect from the date you book your trip with us. By accessing and using our OTA platform and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Definitions

1. "We/Us/Company": My Easy Guide
2. "system": https://myeasyguide.com/
3. "Customer/User": Any person using our services
4. "Booking": A confirmed reservation for travel services
5. "Services": Travel packages, hotel bookings, flight bookings, and related services
6. “OTA Platform”: Online Travel Agency Platform

3. Eligibility

1. You must be at least 18 years old or have parental consent
2. You must provide accurate and complete information
3. You are responsible for maintaining the confidentiality of your account credentials

4. Booking and Reservation Policy

4.1 Booking Process

1. Bookings are confirmed upon receipt of payment
2. A confirmation email will be sent within 24 hours
3. Prices displayed include all applicable taxes unless otherwise stated

4.2 Price Guarantee

1. Prices are valid at the time of booking only
2. Exchange rate fluctuations may affect prices for international services
3. We reserve the right to adjust prices if significant changes occur before payment

4.3 Availability

1. All bookings are subject to availability
2. We will notify you immediately if the requested services are unavailable
3. Alternative options will be provided

5. Payment Terms

5.1 Payment Methods We accept:

1. Credit and debit cards (Visa, MasterCard, American Express)
2. Bank transfers
3. Mobile payment systems (Esewa, Khalti, FonePay, etc.)
4. Cash payment at our office

5.2 Payment Schedule

1. A deposit/advance payment is required to confirm the booking
2. Full payment must be received before the travel date
3. Payment terms vary by service provider

5.3 Currency

1. All prices are in USD unless stated otherwise
2. Customers are responsible for currency conversion fees

5.4 Security

1. Payment information is processed through secure, PCI-compliant systems
2. We are not liable for fraudulent charges due to customer negligence

7. Modification of Bookings

1. Requests to modify bookings must be submitted at least 7 days before travel
2. Modifications may incur additional charges depending on availability
3. We will confirm all changes in writing

8. Travel Documentation

8.1 Responsibility You are responsible for:

1. Obtaining a valid passport (valid for at least 6 months)
2. Obtaining necessary visas and permits
3. Checking the entry/exit requirements of destinations
4. Ensuring travel insurance (if applicable)

8.2 Our Assistance We can provide guidance on visa requirements and processing, but the ultimate responsibility rests with you.

8.3 Documentation Errors We are not liable for delays or denials due to incorrect or incomplete documentation provided by you.

9. Travel Insurance

1. Travel insurance is strongly recommended but not mandatory
2. Insurance must be obtained before travel
3. We can assist in obtaining insurance, but the terms are determined by the insurance provider
4. We are not liable for any insurance claims, as they are handled directly with the insurance company

10. Liability and Limitations

10.1 What We Provide We act as agents arranging travel services on behalf of service providers (hotels, airlines, tour operators). We are not responsible for:

1. Negligence or failure of service providers
2. Acts of God, natural disasters, or pandemics
3. Flight cancellations or delays
4. Hotel overbooking or service failures
5. Lost or damaged luggage (unless directly caused by us)
6. Accidents or injuries during travel

10.2 Limitation of Liability Our liability is limited to the amount you paid for the specific service that failed, excluding consequential damages.

10.3 Force Majeure We are not liable for disruptions caused by:

1. Natural disasters, earthquakes, or floods
2. Political unrest or terrorism
3. Pandemics or health crises
4. War or civil unrest
5. Extreme weather conditions

In such cases, we will assist with rebooking or refunds as per service provider policies.

11. Customer Responsibilities

You agree to:

1. Follow all travel regulations and laws
2. Maintain valid travel documents
3. Arrive at airports/hotels on time
4. Comply with service provider policies
5. Use services responsibly and not engage in illegal activities
6. Do not damage property or harass staff

12. Service Quality

1. We make reasonable efforts to provide accurate information
2. Information on our system is accurate as of the date posted
3. We do not guarantee uninterrupted system access
4. We may experience occasional maintenance downtime

13. Intellectual Property

1. All content (text, images, designs) on our system is protected
2. You may not reproduce, distribute, or modify content without permission
3. Unauthorized use may result in legal action

14. User Conduct

You agree not to:

1. Provide false or misleading information
2. Harass or threaten staff or other customers
3. Attempt unauthorized access to systems
4. Engage in fraudulent activities
5. Post offensive content on reviews or forums
6. Violate any applicable laws

15. System Use

15.1 License We grant you a limited, non-exclusive license to access our system for personal, non-commercial use.

15.2 Restrictions You may not:

1. Copy or cache large portions of content
2. Use automated tools or scripts to access the site
3. Engage in data scraping or mining
4. Interfere with system operations

15.3 Availability We reserve the right to:

1. Modify system content without notice
2. Restrict or deny access to users
3. Perform maintenance without notice

16. Review and Feedback

1. Customer reviews must be truthful and not defamatory
2. We reserve the right to remove false or inappropriate reviews
3. Providing genuine feedback helps us improve

17. Dispute Resolution

17.1 Informal Resolution Disputes will first be addressed through direct communication with our team.

17.2 Mediation If unresolved, disputes may be referred to mediation or arbitration.

17.3 Legal Action If necessary, disputes will be resolved under the laws of Nepal and the jurisdiction of Kathmandu district courts.

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Nepal.

19. Severability

If any provision is found invalid, the remaining provisions will remain in effect.

20. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between us.

21. Contact Information

For questions or concerns:

1. Email:
2. Phone:
3. Address:
4. Booking Support:

22. Updates to Terms

We may update these Terms and Conditions periodically. Material changes will be notified via email or system notice. Continued use of our services constitutes acceptance.